Where do you ship from?
From local warehouses in the US and Europe. That’s how orders arrive in 3–5 business days in the US, UK and EU — no month-long waits.
How long does delivery take?
US/UK/EU: 3–5 business days. Canada: 4–7. Switzerland & UAE: 5–8. You get a tracking link as soon as your order ships.
How much is shipping?
From $4.95, and FREE above $49 (US/UK/EU — see the full table on our shipping page).
Will I pay customs fees?
No surprises: EU orders ship with import VAT handled (IOSS), and we pre-arrange duties for other destinations where applicable.
What payment methods do you accept?
All major credit/debit cards, Apple Pay and Google Pay. More local methods are added regularly.
What if I don’t like my order?
You have a 30-day return guarantee: return any item unused and in its original packaging within 30 days of delivery for a full refund. See Returns & Refunds for the simple process.
My order arrived damaged — what now?
Email a photo to [email protected] within 48h and we’ll send a free replacement or refund you in full — no need to return anything.
How do subscriptions work?
Choose “Subscribe & Save” on eligible products (like pet treats), pick your delivery frequency and save 15% on every order. Pause or cancel anytime from My Account — we email you before every charge.
How can I contact you?
[email protected] — real humans, answering within 24h on business days.